Shipping And Return Policies

Shipping Policy

Shipping Method We offer the following shipping method: Standard Shipping: USPS Ground Advantage 2-5 business days

Shipping Rates Shipping costs are calculated at checkout based on your location. Free shipping is available on orders over $30.00.

Processing Time All orders are processed within 2 business day. Orders placed after 12 noon will be processed the next business day.

Delivery Locations We currently ship to USA. If you’re located outside of these areas, please contact us for assistance.

Tracking Your Order Once your order has shipped, you will receive a confirmation email with a tracking number so you can monitor your package’s journey.

Lost or Damaged Packages If your package is lost or damaged during transit, please contact us at info@buy-herbal.com. We will work with you to resolve the issue as quickly as possible.

Customer Service If you have any questions or concerns regarding your order or our shipping policy, please reach out to our customer service team at info@buy-herbal.com.

Return Policy

Eligibility for Returns

  • Items must be returned within 30 days of receipt.
  • Products must be unused, in original packaging, and with all tags attached.

How to Initiate a Return

  • Customers should contact our customer service at info@buy-herbal.com to initiate a return.
  • Provide order number and reason for the return.

Return Shipping

  • Customers are responsible for return shipping costs unless the item is defective or incorrect.
  • We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value.

Refund Process

  • Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund.
  • If approved, the refund will be processed, and a credit will automatically be applied to your original payment method within 3-5 business days.

Exchanges

  • If you wish to exchange an item, please follow the return process and place a new order for the desired item.

Damaged or Defective Items

  • If you receive a damaged or defective item, please contact us within 7 days of receipt for a replacement or refund.

Customer Service

  • For any questions or concerns regarding returns, please reach out to our customer service team at info@buy-herbal.com.